This Shipping Policy outlines how and when orders placed on https://athlise.com/ are processed, dispatched, and delivered. By purchasing from our website, you agree to the terms set forth below.
1. Shipping Area
Athlise currently offers free shipping to customers located within the United Kingdom only. We do not offer international delivery at this time.
2. Order Processing Times
Orders are processed Monday through Friday, excluding public holidays. Orders placed before 2:00 PM (UK time) will be processed the same business day whenever possible. Orders placed after the cut-off time will be processed the next business day.
Processing typically takes 1 to 2 business days.
3. Delivery Times
Once processed, orders are handed over to our delivery partners for dispatch. Estimated delivery time is 3 to 7 business days from the date of shipment.
Please note that delivery times are estimates and may vary due to external factors such as courier delays, adverse weather conditions, or peak seasonal demand.
4. Shipping Fees
All orders placed on athlise.com qualify for free standard shipping within the United Kingdom. No additional fees will be applied at checkout for shipping services.
5. Tracking Information
When your order has been dispatched, you will receive an email confirmation with your tracking number and a link to track your delivery. Please allow up to 24 hours for tracking information to become active.
6. Delivery Address
Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for undelivered packages due to incorrect or incomplete address details provided by the customer.
If you need to amend your shipping details after placing an order, please contact our support team immediately at support@athlise.com or call us at +44 7401 409296. While we will make every effort to assist, we cannot guarantee changes can be made once the order is processed.
7. Failed Deliveries
In the event that a delivery is unsuccessful due to customer unavailability or incorrect address, and the package is returned to us, we will contact you to arrange re-shipment. Additional charges may apply in such cases.
8. Undelivered or Lost Orders
If you do not receive your order within 10 business days of receiving a shipment confirmation, please contact us. We will investigate the issue and assist you in resolving the matter promptly.
9. Contact
If you have any questions about our shipping policy or your order status, you may contact us via:
-
Email: support@athlise.com
-
Phone: +44 7401 409296
-
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
