This Payment Policy outlines the accepted payment methods, transaction terms, and security measures in place for purchases made on https://athlise.com/ (the “Site”). By placing an order with Athlise, you agree to the conditions detailed below.
1. Accepted Payment Methods
We accept the following secure payment methods:
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Credit and Debit Cards:
Visa, Mastercard, American Express, JCB, Discover, Diners Club -
Digital Wallets:
Apple Pay, Google Pay
All payments are processed in GBP (£) and include applicable UK taxes (such as VAT).
2. Secure Payment Processing
All transactions on our store are processed through Shopify Payments or authorised third-party payment gateways. These platforms are PCI DSS Level 1 compliant, ensuring that your payment information is protected by industry-standard encryption and security protocols.
Athlise does not store or have access to your full payment card details.
3. Payment Timing
Your payment will be charged at the time of order confirmation. Orders will not be processed or dispatched until full payment has been received and verified by our system.
If a payment is declined or flagged for review, your order may be delayed or cancelled.
4. Failed or Unauthorised Payments
If your payment fails or is flagged for potential fraud, we reserve the right to:
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Cancel the transaction
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Request additional identification or verification
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Refuse to dispatch the goods until payment is secured
If you believe your payment was declined in error, please contact your bank or payment provider directly.
5. Invoices and Receipts
A digital order confirmation and receipt will be sent to the email address you provide during checkout. This document will serve as your proof of purchase.
If you require a formal invoice for your records, you may request one by emailing our support team at support@athlise.com.
6. Currency & Pricing
All prices displayed on our website are in British Pounds Sterling (GBP) and include applicable UK VAT. You will be charged the amount shown at checkout. We do not offer multi-currency support at this time.
7. Payment Disputes
If you believe you have been charged incorrectly or wish to dispute a transaction, please contact us immediately. We are committed to resolving payment issues in accordance with UK consumer protection regulations.
You may contact our customer service team via:
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Email: support@athlise.com
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Phone: +44 7401 409296
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Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
8. Updates to This Policy
We reserve the right to update this Payment Policy as needed. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes implies acceptance of the new terms.
