Welcome to the Athlise Help Centre. Below you'll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more.
1. Where do you ship?
We currently ship within the United Kingdom only. We do not offer international delivery at this time.
2. Is shipping free?
Yes. All orders include free standard shipping within the United Kingdom.
3. How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically occurs within 3–7 business days after dispatch. Orders placed before 2:00 PM (UK time) are prioritised for same-day processing.
4. How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and link to follow your delivery in real time.
5. What payment methods do you accept?
We accept the following secure payment methods:
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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JCB
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Apple Pay
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Google Pay
All payments are processed in British Pounds (GBP).
6. Can I return a product if I change my mind?
Yes. We offer a 30-day free return policy from the date you receive your item. Returned items must be unused, in their original condition, and include all packaging and accessories.
7. Do you accept exchanges?
Yes. We accept exchanges for eligible products within the 30-day return window. Exchanges are subject to product availability.
8. Are return shipping costs covered?
Yes. All returns within the UK are completely free. A prepaid return label will be provided once your return is approved.
9. How long does it take to get a refund?
Refunds are typically processed within 7 business days of receiving and inspecting the returned item. Funds will be returned to your original payment method.
10. My item arrived damaged or defective. What should I do?
If your item arrives damaged or faulty, please contact our support team within 7 days of delivery. We will arrange a replacement or issue a refund at no cost to you.
11. Do I need to create an account to place an order?
No. You can checkout as a guest. However, creating an account allows you to track orders more easily and access your purchase history.
12. How can I contact customer support?
You can reach our UK-based support team by:
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Email: support@athlise.com
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Phone: +44 7401 409296
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Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)
13. What types of products do you sell?
We specialise in home fitness and sports equipment, including:
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Adjustable Basketball Hoops
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Dumbbells and Weight Sets
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Yoga Chairs and Mats
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Kettlebells and Strength Training Gear
Each product is designed to support at-home workouts and active lifestyles.
14. Where is your business located?
Athlise is based in the United Kingdom.
Business Address: 13 Formans Rd, Birmingham B11 3AA, United Kingdom
If your question is not listed above, please feel free to reach out. We’re here to help.
