At Athlise, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you are entitled to request a return, exchange, or refund in accordance with UK consumer protection laws and our store policy.
This policy applies to all purchases made on https://athlise.com/.
1. Right to Cancel (Cooling-Off Period)
As a customer residing in the United Kingdom, you have the legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 calendar days of receiving your item(s), without giving a reason.
To provide additional flexibility, Athlise extends this right to a 30-day return window from the date of delivery.
2. Conditions for Return
To qualify for a return, the following conditions must be met:
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Items must be unused, in their original condition, and returned with all original components, accessories, packaging, and manuals.
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Items that show visible signs of use, wear, installation, damage, or modification may be refused or partially refunded depending on the condition.
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Return requests must be submitted within 30 calendar days from the date you received your order.
We reserve the right to inspect returned products before issuing a refund or approving an exchange.
3. Free Returns & Exchanges
Returns and exchanges within the 30-day period are free of charge. We provide a prepaid return label upon approval of your return request.
We also accept exchanges for items of equal value, subject to stock availability.
To initiate a return or exchange, please contact our support team via support@athlise.com with your order number and reason for return.
4. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 7 business days.
Please note that:
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Refund processing times may vary depending on your payment provider.
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Original delivery times are not refundable unless the item was faulty or delivered late due to our error.
5. Non-Returnable Items
The following items are not eligible for return or refund:
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Items returned more than 30 days after delivery
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Items not in their original condition or missing parts for reasons not due to our error
If you are unsure whether your item qualifies for return, please contact our customer service team before initiating a return.
6. Damaged or Faulty Items
If you receive an item that is defective, damaged in transit, or incorrect, please notify us within 7 days of delivery. We will arrange for a replacement, refund, or return at no cost to you.
7. Contact
For any questions or assistance with your return or refund, please contact us:
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Email: support@athlise.com
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Phone: +44 7401 409296
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Working hours: Monday to Friday, 9:00 AM – 6:00 PM
